YOU JEWELERS & BOUTIQUE
TERMS & CONDITIONS
YOU JEWELERS & BOUTIQUE
TERMS & CONDITIONS
Version 3.0 Draft
Effective Date: [06/19/2026]
Noble Jewelers Inc. DBA You Jewelers & Boutique
San Diego County, California
www.youjewelers.com
By completing a transaction, authorizing service, leaving property with You Jewelers & Boutique, purchasing merchandise, selling property, requesting an appraisal, requesting an evaluation, communicating with us, or using this website, you acknowledge and agree to these Terms & Conditions.
These Terms & Conditions are intended to be reasonable, clear, and enforceable under California law. Nothing in these Terms & Conditions is intended to waive any right, claim, protection, or remedy that cannot legally be waived.
ARTICLE I
GENERAL TERMS, DOCUMENTS, AND AUTHORITY
1. IMPORTANT NOTICE REGARDING SERVICE DOCUMENTS AND MASTER CLIENT AGREEMENT
These Terms & Conditions apply generally to transactions, website use, communications, purchases, services, evaluations, repairs, appraisals, buying transactions, and other dealings with You Jewelers & Boutique.
For certain services, a separate signed document may also apply, including but not limited to a repair intake form, claim check, appraisal agreement, custom design agreement, buying receipt, seller agreement, shipping agreement, Master Client Agreement, or other transaction-specific document.
The Master Client Agreement, when signed, is incorporated into and works together with these Terms & Conditions.
If there is a conflict between these Terms & Conditions and a signed transaction-specific document, including the Master Client Agreement, the signed transaction-specific document controls for that transaction.
These website Terms & Conditions alone do not authorize repair, appraisal, custom design, buying, pawn, consignment, evaluation, authentication, or other services. A service relationship begins only when You Jewelers & Boutique accepts the item and documents the transaction through its applicable intake or service process.
2. NO WAIVER OF NONWAIVABLE RIGHTS
Nothing in these Terms & Conditions limits liability for fraud, intentional misconduct, willful injury, statutory violations, or any other liability that cannot legally be limited or waived under California law.
Any limitation, disclaimer, exclusion, condition, acknowledgment, or remedy stated in these Terms & Conditions applies only to the fullest extent permitted by law.
3. RIGHT TO REFUSE OR DISCONTINUE SERVICE
You Jewelers & Boutique may refuse service, decline a transaction, discontinue service, return an item, cancel a transaction, or suspend work for any lawful reason, including but not limited to safety concerns, suspected fraud, ownership concerns, title concerns, unrealistic expectations, abusive conduct, suspected stolen property, legal restrictions, counterfeit concerns, material instability, structural concerns, lack of payment, failure to approve work, failure to provide requested information, or regulatory compliance issues.
4. CUSTOMER OWNERSHIP AND AUTHORITY
Any customer leaving property with You Jewelers & Boutique represents that they are the lawful owner of the property or have lawful authority from the owner to request service, repair, appraisal, evaluation, authentication, transportation, shipment, alteration, modification, sale, or other handling of the property.
The customer agrees to disclose any known ownership dispute, estate issue, trust issue, divorce issue, probate issue, lien, claim, restriction, court order, law enforcement concern, donor dispute, beneficiary dispute, organizational dispute, or third-party interest that may affect the property or the customer’s authority to authorize services or transactions.
You Jewelers & Boutique may reasonably rely upon information, representations, documentation, receipts, invoices, laboratory reports, certifications, ownership information, organizational authority, and other materials provided by the customer unless facts known at the time reasonably indicate otherwise.
Failure to disclose known ownership, authority, estate, trust, donor, organizational, title, or related issues may affect the Company’s ability to perform services, complete transactions, evaluate property, resolve disputes, or comply with legal obligations.
5. CUSTOMER DISCLOSURE OBLIGATION
Customers are responsible for disclosing known facts that may affect service, value, ownership, condition, risk, legality, authenticity, durability, repairability, or suitability of an item.
This includes, but is not limited to, known prior repairs, prior damage, loose stones, known cracks, known treatments, fracture filling, clarity enhancement, oiling, dyeing, coatings, resin filling, laser drilling, synthetic or lab-grown origin, glued stones, plated surfaces, hollow construction, prior sizing, prior stone replacement, water damage, watch service history, authenticity concerns, estate issues, ownership disputes, or any other known condition that may affect the item.
Failure to disclose known conditions may affect the Company’s ability to evaluate, service, insure, document, or resolve issues relating to an item.
ARTICLE II
PROPERTY HANDLING, DOCUMENTATION, DECLARED VALUE, AND RISK
6. GENERAL JEWELRY, WATCH, AND PROPERTY RISKS
Jewelry, watches, gemstones, precious metals, coins, bullion, heirlooms, collectibles, and related property may be fragile, worn, previously repaired, altered, treated, counterfeit, incomplete, improperly assembled, structurally compromised, or otherwise subject to conditions that are not reasonably detectable during routine examination.
Inspection, handling, opening, cleaning, repair, restoration, setting, sizing, soldering, laser welding, polishing, ultrasonic cleaning, steam cleaning, transportation, shipping, manufacturing, custom design, appraisal, authentication, buying, refining, dismantling, stone removal, and related services involve inherent risks that cannot be completely eliminated even when reasonable care is exercised.
The customer acknowledges that hidden defects, latent defects, internal fractures, undisclosed treatments, manufacturing defects, structural weaknesses, prior repairs, wear, deterioration, and other conditions may exist and may become apparent before, during, or after service.
You Jewelers & Boutique does not guarantee any particular outcome, appearance, longevity, water resistance, stone security, collectability, resale value, investment value, market value, or future performance unless expressly stated in writing.
7. STANDARD OF CARE AND PROFESSIONAL JUDGMENT
You Jewelers & Boutique performs services in accordance with its professional judgment, available technology, available information, item condition, customer instructions, service limitations, and generally accepted jewelry-industry practices applicable to the requested service.
The Company is not an insurer of customer property.
The Company shall exercise reasonable care under the circumstances but does not guarantee against every risk associated with jewelry, watches, gemstones, precious metals, coins, bullion, collectibles, heirlooms, or personal property.
Customers are responsible for maintaining appropriate insurance coverage for jewelry, watches, gemstones, coins, bullion, heirlooms, collectibles, and other valuables.
8. CUSTOMER PROPERTY, INTAKE, AND DOCUMENTATION
You Jewelers & Boutique may photograph, video record, weigh, measure, test, map, scan, describe, inspect, microscope, and document items before, during, and after service for identification, security, insurance, service, appraisal, repair, buying, regulatory, law enforcement, quality-control, and dispute-resolution purposes.
Descriptions on receipts, claim checks, intake forms, appraisals, estimates, emails, text messages, or service notes are for identification and documentation unless expressly stated otherwise in a formal written appraisal report.
Photographs, videos, microscope images, weights, measurements, descriptions, and intake records do not constitute grading reports, laboratory reports, certifications, appraisals, guarantees, or warranties unless expressly stated in writing.
9. DECLARED VALUE AND LIMITATION OF LIABILITY
Customers may be asked to declare a value for property left with You Jewelers & Boutique. The declared value is used for internal documentation, risk management, insurance reference, and maximum liability reference.
The declared value is not an appraisal, certification, guarantee, purchase offer, market value, resale value, retail replacement value, insurance value, or expert valuation unless a separate formal written appraisal has been requested, paid for, and completed.
To the fullest extent permitted by California law, and except for liability that cannot legally be limited, You Jewelers & Boutique’s total liability for loss, theft, damage, disappearance, or destruction of an item while in its possession shall not exceed the declared value recorded on the applicable intake receipt, service document, claim check, Master Client Agreement, or other written agreement.
If no value is declared by the customer, You Jewelers & Boutique may record a reasonable estimated value solely for documentation purposes. That estimate does not constitute an appraisal or agreement regarding value.
You Jewelers & Boutique is not an insurer of customer property. Customers are responsible for maintaining their own insurance for jewelry, watches, gemstones, coins, bullion, heirlooms, and other valuables.
ARTICLE III
REPAIR, RESTORATION, WATCH SERVICES, AND THIRD-PARTY PROVIDERS
10. INHERENT RISKS OF JEWELRY REPAIR
Jewelry repair involves inherent risks. Even when reasonable care is used, jewelry may react unpredictably because of age, wear, prior repairs, unknown treatments, hidden damage, internal fractures, manufacturing defects, porosity, brittleness, metal fatigue, solder seams, adhesives, coatings, or structural weakness.
Repair procedures may include heat, pressure, soldering, laser welding, polishing, ultrasonic cleaning, steam cleaning, chemical exposure, rhodium plating, plating removal, stone tightening, prong work, sizing, bending, reshaping, drilling, setting, cleaning, refinishing, and other mechanical or chemical processes.
These procedures may affect gemstones, metals, enamel, glue, coatings, finishes, plating, solder joints, settings, prior repairs, and fragile materials.
Higher-risk materials and items include, but are not limited to, emerald, opal, pearl, coral, turquoise, tanzanite, jade, lapis, malachite, amber, shell, cameos, enamel, foil-backed stones, glued stones, fracture-filled diamonds, clarity-enhanced diamonds, oiled stones, dyed stones, coated stones, resin-filled stones, antique jewelry, hollow jewelry, heavily worn jewelry, invisible-set jewelry, tension-set jewelry, micro-pavé jewelry, plated jewelry, and previously repaired jewelry.
Some treatments, weaknesses, defects, or prior repairs cannot be detected without destructive testing, advanced laboratory analysis, or disassembly. By authorizing service, the customer acknowledges these risks.
11. HIDDEN CONDITIONS AND ADDITIONAL DAMAGE
Additional defects, damage, instability, prior repairs, loose stones, worn areas, cracks, porosity, brittle metal, or other conditions may be discovered during service.
Repair work may reveal issues that were not visible during intake. Discovery of hidden issues may require additional work, additional charges, revised scope, revised timelines, third-party involvement, or discontinuation of service.
You Jewelers & Boutique may decline, stop, or return an item unrepaired if the item is determined to be unsuitable for service, structurally unsafe, counterfeit, excessively worn, previously altered, improperly repaired, legally restricted, commercially unreasonable to repair, or outside the Company’s service standards.
12. STONE SECURITY AND FUTURE WEAR
Stone tightening, prong repair, setting work, sizing, cleaning, soldering, polishing, rhodium plating, or other repair work does not guarantee future stone security.
Jewelry is subject to ongoing wear. Prongs, beads, channels, bezels, shanks, hinges, clasps, links, solder joints, and settings can weaken over time.
Unless expressly stated in a separate written warranty signed by ownership, You Jewelers & Boutique does not guarantee that stones will remain secure after pickup, especially where the item is worn, damaged, antique, previously repaired, delicate, heavily worn, or structurally compromised.
Any courtesy inspection, adjustment, cleaning, tightening, or goodwill repair does not create an ongoing warranty, continuing duty, or guarantee against future wear, damage, loosening, or stone loss.
13. REPAIR AUTHORIZATION AND ADDITIONAL WORK
You Jewelers & Boutique may perform minor additional work reasonably necessary to safely complete an authorized repair, including tightening adjacent stones, stabilizing worn areas, cleaning limited areas, reinforcing components, or correcting issues discovered during service.
If substantial additional work is required, You Jewelers & Boutique will attempt to obtain customer approval before proceeding.
Customer approval may be provided by signature, text message, email, electronic communication, payment, or other documented communication.
14. NO GUARANTEED DEADLINES OR COMPLETION DATES
All completion dates, turnaround times, production dates, appraisal dates, repair dates, delivery dates, and service estimates are estimates only.
You Jewelers & Boutique does not guarantee completion dates, delivery dates, production dates, appraisal dates, repair dates, vendor dates, shipping dates, or any other deadline unless expressly stated in a separate written agreement signed by ownership.
Completion may be affected by workload, parts availability, stone availability, material availability, vendor delays, shipping delays, third-party services, customer approvals, design revisions, rework, recasting, manufacturing limitations, quality-control concerns, item condition, hidden damage, law enforcement holds, insurance issues, employee availability, illness, emergencies, equipment issues, or circumstances beyond the Company’s control.
15. THIRD-PARTY VENDORS, SPECIALISTS, AND SERVICE PROVIDERS
The customer authorizes You Jewelers & Boutique, at its discretion, to utilize qualified third-party vendors, independent contractors, specialists, laboratories, manufacturers, service providers, and industry professionals as reasonably necessary to complete, evaluate, document, transport, authenticate, manufacture, appraise, test, repair, restore, modify, process, refine, or service an item.
Such third parties may include, but are not limited to, bench jewelers, master jewelers, stone setters, diamond setters, watchmakers, horological specialists, engravers, casters, casting houses, CAD designers, wax modelers, prototype manufacturers, refiners, precious metal recyclers, gemstone cutters, lapidaries, diamond dealers, gemstone dealers, manufacturers, restoration specialists, polishing specialists, plating specialists, rhodium plating providers, laser welding specialists, repair facilities, independent contractors, subcontractors, grading laboratories, gemological laboratories, authentication providers, appraisal consultants, shipping carriers, armored transport providers, insurers, security providers, technology providers, equipment specialists, suppliers, wholesalers, distributors, vendors, and affiliated service providers.
The customer acknowledges that certain services may require transportation, shipment, transfer, storage, handling, examination, manufacturing, testing, grading, authentication, restoration, repair, or processing by such third parties in the ordinary course of business.
The Company will use reasonable care in selecting third-party service providers. Independent third parties may have their own procedures, timelines, limitations, findings, opinions, warranties, conclusions, and service terms that are outside the Company’s control.
The customer expressly authorizes the Company to release an item to such third parties when reasonably necessary to complete the requested transaction, service, evaluation, repair, manufacturing process, appraisal, authentication, or related business purpose.
16. WATCH REPAIRS, BATTERIES, AND WATER RESISTANCE
Watch services may include battery replacement, gasket replacement, bracelet adjustment, crystal work, movement service, refinishing, cleaning, case opening, or third-party watchmaker service.
Opening a watch may affect water resistance. Water resistance is not guaranteed unless expressly stated in writing after appropriate testing.
Battery replacement does not guarantee the condition of the movement, circuit, coil, stem, crown, gasket, crystal, case, dial, hands, water resistance, or other components.
Parts availability is controlled by manufacturers, suppliers, and third parties and cannot be guaranteed.
Customer-supplied watch parts or components are accepted at the customer’s risk and are not warranted by You Jewelers & Boutique.
Certain watch repairs may include a limited written service warranty. Unless otherwise stated in writing, any warranty applies only to the specific service performed and parts replaced.
Watch warranties do not cover water intrusion, impact damage, misuse, pre-existing problems, unrelated component failure, normal wear, magnetism, corrosion, prior repairs, third-party work, vintage instability, aftermarket parts, or customer-supplied parts.
17. RHODIUM PLATING, SURFACE FINISHES, AND WEAR
Rhodium plating, gold plating, surface treatments, patinas, polishing, satin finishes, antiquing, oxidation, and other decorative or protective finishes are temporary treatments that are subject to normal wear.
The lifespan of plating and surface finishes varies based on factors including wear patterns, skin chemistry, cosmetics, lotions, soaps, cleaning products, chemicals, chlorine exposure, perspiration, humidity, abrasion, environmental conditions, and frequency of use.
The Company does not guarantee the longevity, appearance, thickness, durability, color retention, wear rate, or future condition of any plating, finish, coating, patina, polish, or surface treatment unless expressly stated in writing.
Normal wear, fading, discoloration, scratching, abrasion, thinning, oxidation, tarnish, or loss of plating or finish over time shall not constitute a defect or basis for refund, replacement, or warranty coverage.
Differences in color, appearance, reflectivity, brightness, or finish between newly treated items and previously worn items are normal and expected.
No plating, polish, finish, coating, or surface treatment is permanent unless expressly stated in writing.
ARTICLE IV
CUSTOM DESIGN, CUSTOMER-SUPPLIED MATERIALS, AND GEMSTONE VARIATION
18. CUSTOM DESIGN, CAD, WAX, CASTING, AND SPECIAL ORDERS
Custom jewelry is made specifically for the customer and is not returnable or refundable once approved, ordered, sourced, cast, altered, sized, engraved, set, modified, or placed into production.
Design fees, consultation fees, CAD fees, rendering fees, wax fees, development fees, sourcing fees, project-management fees, and similar charges compensate You Jewelers & Boutique for professional time, design development, revisions, technical work, sourcing, communication, and project planning. Such fees are earned as services are performed and are non-refundable.
Payment of a design fee does not purchase ownership of any drawing, sketch, rendering, CAD file, wax model, resin model, prototype, STL file, production file, concept, design element, engineering file, manufacturing file, intellectual property, or other design work created by You Jewelers & Boutique.
All sketches, renderings, CAD files, wax models, resin models, prototypes, digital files, concepts, design elements, production files, manufacturing files, revisions, and related materials remain the exclusive property of You Jewelers & Boutique unless otherwise agreed in a separate written agreement signed by ownership.
Customers are purchasing the opportunity to participate in the custom design process and, if completed, the finished jewelry item itself. Customers are not purchasing ownership of the underlying design materials, CAD files, renderings, production files, or intellectual property.
If a customer elects not to proceed with a project for any reason, all design fees paid remain non-refundable and You Jewelers & Boutique has no obligation to release CAD files, renderings, wax models, production files, source files, design specifications, or other proprietary materials.
19. CUSTOM DESIGN APPROVALS, PRODUCTION, AND RECASTING
Customer approval of a design, CAD rendering, wax model, stone selection, project specifications, estimate, or other production milestone constitutes authorization to proceed to the next stage of manufacturing.
Customer approval may be provided by signature, text message, email, electronic communication, payment, or other documented communication.
Once a wax model, CAD design, rendering, stone selection, production specification, special-order component, or project milestone has received customer approval and production has commenced, all deposits, design fees, manufacturing fees, casting fees, stone acquisition costs, labor charges, and payments become non-refundable to the fullest extent permitted by law.
Once casting, fabrication, stone setting, engraving, modification, special ordering, sourcing, or production of custom components has begun, the project may not be canceled for a refund.
Custom projects may require redesign, rework, additional labor, recasting, additional casting attempts, stone reselection, additional sourcing, vendor consultation, or manufacturing adjustments. These issues are part of the custom-manufacturing process and do not necessarily constitute a defect.
Custom work may involve tolerances and variation in dimensions, proportions, weight, finish, texture, color, symmetry, stone appearance, stone positioning, metal behavior, casting results, polishing, and handmade or hand-finished details.
Renderings, waxes, CAD images, sample stones, photographs, sketches, and digital previews are approximations and may differ from the finished item.
You Jewelers & Boutique does not guarantee custom-design completion dates, casting dates, production dates, delivery dates, stone availability, vendor timelines, or any other deadline unless expressly stated in a separate written agreement signed by ownership.
Because custom jewelry is manufactured specifically for an individual customer and has limited resale value, all completed custom, special-order, and made-to-order items are final sale.
You Jewelers & Boutique does not copy protected branded designs, logos, trademarks, copyrighted designs, trade dress, or proprietary designs.
20. CUSTOMER-SUPPLIED STONES, PARTS, AND MATERIALS
Customer-supplied stones, diamonds, gemstones, metal, watches, watch parts, findings, mountings, components, or other materials are accepted and used at the customer’s risk unless otherwise stated in writing.
The Company may not know the full condition, treatment history, structural integrity, origin, durability, prior repair history, prior damage, or suitability of customer-supplied materials.
Customer-supplied materials may contain undisclosed treatments, internal fractures, structural weaknesses, manufacturing defects, prior damage, prior repairs, or other conditions that are not visible or reasonably detectable during routine examination.
Setting, unsetting, tightening, cleaning, polishing, heating, soldering, laser welding, transportation, testing, handling, or working around customer-supplied materials may result in damage despite the exercise of reasonable care.
The Company does not guarantee that customer-supplied stones, diamonds, gemstones, watch parts, metal, components, or materials are suitable for the intended purpose, compatible with a design, structurally sound, durable, repairable, replaceable, obtainable, or capable of withstanding manufacturing or repair procedures.
No warranty applies to customer-supplied stones, parts, components, or materials unless expressly stated in writing.
The Company shall not be obligated to replace, reimburse, duplicate, source, recreate, or match customer-supplied materials that are damaged due to hidden conditions, undisclosed treatments, inherent weaknesses, manufacturing defects, prior repairs, prior damage, or conditions beyond the Company’s reasonable control.
The Company reserves the right to decline the use of customer-supplied materials that appear fragile, unstable, unsuitable, misrepresented, counterfeit, legally restricted, commercially unreasonable to service, or otherwise inappropriate for the requested transaction.
21. GEMSTONE COLOR, MATCHING, AND NATURAL VARIATION
Natural and lab-grown gemstones are unique products of nature or manufacturing processes and may vary in appearance from stone to stone.
Gemstones may differ in hue, tone, saturation, transparency, brilliance, fluorescence, pattern, inclusions, cutting style, proportions, and overall appearance, including under different lighting conditions and viewing environments.
Exact matches in color, clarity, cut, fluorescence, pattern, age, origin, shape, size, tone, saturation, transparency, brilliance, or appearance may not be available.
Photographs, videos, CAD renderings, digital previews, computer-generated images, wax models, sample stones, prior stones, previously owned jewelry, online images, and marketing materials are illustrative only and may not perfectly represent the appearance of the final gemstone or finished item.
Natural gemstones may display color zoning, inclusions, growth characteristics, fluorescence, extinction, windowing, pleochroism, and other naturally occurring features that are not defects.
Lab-grown gemstones, diamonds, and manufactured materials may also display characteristics, growth features, color variation, strain patterns, inclusions, fluorescence, or manufacturing features that differ from expectations or from other stones of similar type.
The Company does not guarantee an exact visual match between gemstones, between replacement stones and original stones, between CAD renderings and finished products, or between photographs and actual materials.
Differences in appearance resulting from lighting, photography, screen settings, display technology, mounting style, polishing, surrounding materials, metal color, stone orientation, or normal variation shall not constitute a defect or basis for cancellation, return, refund, replacement, or rejection.
ARTICLE V
APPRAISALS, ESTIMATES, EVALUATIONS, TESTING, AND AUTHENTICATION
22. APPRAISALS, ESTIMATES, EVALUATIONS, AND AUTHENTICATION
Appraisals, estimates, evaluations, identifications, purchase opinions, metal testing, gemstone observations, diamond opinions, condition comments, and authenticity opinions are professional opinions based upon the information, testing, and observations available at the time.
The Company may rely upon information, representations, documentation, receipts, invoices, laboratory reports, certifications, ownership information, and other materials provided by customers or third parties unless facts known at the time reasonably indicate otherwise.
Unless expressly stated in a formal written appraisal report, no oral statement, text message, email, receipt description, intake description, consultation, estimate, evaluation, purchase opinion, or casual discussion constitutes an appraisal.
Mounted gemstones may have estimated weights, grades, measurements, clarity characteristics, color characteristics, treatment observations, or condition limitations because full examination may be restricted by the setting.
Unless otherwise authorized in writing, examinations are non-destructive. The Company does not remove stones, destructively test items, cut materials, chemically alter items, or perform destructive analysis unless specifically authorized.
Unless expressly stated otherwise, the Company is not acting as a gemological laboratory and does not issue laboratory grading reports.
Definitive authentication may require submission to a manufacturer, grading laboratory, gemological laboratory, watch authority, or other qualified third-party expert at the customer’s expense and with customer authorization.
Treatments, enhancements, damage, repairs, substitutions, counterfeit components, synthetic origin, lab-grown origin, assembled components, or authenticity issues may exist that are not reasonably detectable through the level of examination requested or authorized.
Values, conclusions, opinions, and observations may change due to additional information, laboratory testing, market conditions, metal prices, gemstone markets, replacement costs, insurance practices, brand demand, fashion trends, estate market conditions, or later-discovered information.
Opinions apply only as of the effective date stated in the appraisal, evaluation, estimate, or report.
23. INSURANCE APPRAISAL PURPOSE LIMITATION
Insurance replacement value is not the same as resale value, liquidation value, scrap value, fair market value, cash value, purchase price, trade-in value, wholesale value, estate value, auction value, or guaranteed future value.
An insurance appraisal is prepared for the intended use and intended user identified within the report and should not be relied upon for unrelated purposes unless expressly stated in writing.
The Company does not guarantee that any insurer, adjuster, underwriter, carrier, court, buyer, seller, lender, attorney, beneficiary, estate representative, or third party will accept, rely upon, or utilize the conclusions contained within an appraisal.
The Company makes no representation regarding future value, appreciation, depreciation, market performance, collectability, resale demand, liquidity, or future market conditions.
Market conditions may change substantially after the effective date of an appraisal, estimate, or valuation.
24. TESTING LIMITATIONS
Testing methods, instruments, screening devices, observations, and analytical techniques have limitations.
XRF testing, electronic testing, acid testing, magnetic testing, density testing, diamond screening, gemstone observation, microscopy, visual examination, conductivity testing, and other non-destructive methods may assist identification but may not identify every treatment, enhancement, counterfeit component, plating, filling, assembled component, synthetic origin, lab-grown origin, repair, damage, substitution, or condition.
Screening devices and in-store testing do not replace laboratory grading, manufacturer authentication, destructive testing, advanced gemological analysis, advanced metallurgical testing, or comprehensive forensic examination unless expressly stated.
The Company does not guarantee that all treatments, enhancements, counterfeit components, repairs, synthetic materials, substitutions, damage, authenticity concerns, or material characteristics will be identified through routine examination or non-destructive testing.
Testing conclusions are based upon the information, access, and testing methods available at the time of examination.
25. THIRD-PARTY REPORTS AND DOCUMENTS
The Company may review, reference, or rely upon information, representations, documentation, receipts, invoices, laboratory reports, certifications, ownership information, prior appraisals, warranties, inscriptions, hallmarks, customer-provided records, and other supporting documentation provided by customers or third parties unless facts known at the time reasonably indicate otherwise.
Unless expressly stated in writing, the Company does not independently verify every conclusion contained in third-party documentation.
The existence of a laboratory report, grading report, appraisal, certification, receipt, or other document does not guarantee authenticity, ownership, value, condition, treatment status, completeness, or accuracy.
The Company may reach conclusions that differ from those contained in third-party documentation based upon additional information, differing methodologies, later testing, changed market conditions, incomplete information, or limitations of prior examinations.
The Company shall not be responsible for errors, omissions, inaccuracies, limitations, or conclusions contained within third-party reports or documentation prepared by others.
26. NO FIDUCIARY, INVESTMENT, TAX, LEGAL, OR ESTATE ADVICE
The Company does not act as a fiduciary, financial advisor, investment advisor, tax advisor, legal advisor, estate planner, trustee, conservator, executor, personal representative, or attorney unless expressly agreed in writing.
Statements regarding jewelry, watches, gemstones, coins, bullion, precious metals, resale markets, insurance replacement values, collectability, investment potential, rarity, or value are not financial, investment, tax, legal, or estate-planning advice.
The Company makes no representation regarding future value, appreciation, depreciation, investment performance, collectability, liquidity, resale demand, or future market conditions.
Customers are encouraged to consult appropriate legal, tax, financial, insurance, estate-planning, or other professional advisors regarding matters outside the scope of the Company’s services.
ARTICLE VI
MERCHANDISE, DESCRIPTIONS, RETURNS, AND ADVERTISING
27. ESTATE, VINTAGE, ANTIQUE, AND PRE-OWNED ITEMS
Estate, vintage, antique, and pre-owned items may contain prior repairs, replaced stones, worn parts, non-original components, altered finishes, unknown treatments, prior sizing, prior polishing, prior damage, manufacturing variations, or wear consistent with age and use.
Unless expressly stated in writing, the Company does not guarantee that all components are original to the item, original to the manufacturer, unaltered, untreated, previously undisclosed, or free from prior repair.
Estate, vintage, antique, and pre-owned items may exhibit age-related wear, structural weakness, material fatigue, cosmetic imperfections, discontinued components, unavailable replacement parts, or historical modifications that cannot be fully identified or corrected.
The Company does not guarantee future serviceability, manufacturer support, replacement-part availability, collectability, or future market value of estate, vintage, antique, or pre-owned items.
28. MERCHANDISE SALES, FINAL SALE, AND “AS IS” CONDITION
Unless a specific written return policy applies, merchandise is sold as final sale.
Estate, vintage, antique, pre-owned, altered, sized, engraved, custom, special-order, discounted, clearance, consignment, modified, repaired, or designated final-sale items are sold in their existing condition.
To the fullest extent permitted under California law, qualifying merchandise may be sold “AS IS” and without implied warranties where legally permitted and properly disclosed.
Nothing in this section limits rights that cannot legally be waived.
The Company does not provide insurance coverage on purchased merchandise. Customers are responsible for obtaining their own insurance coverage after purchase.
Once merchandise leaves the Company’s possession, the customer assumes responsibility for safekeeping, maintenance, inspection, wear, and insurance coverage.
29. LIMITED RETURN REVIEW POLICY
For qualifying unaltered, in-stock showcase merchandise only, the customer may request return review within seven (7) calendar days of purchase.
To qualify, the item must be unaltered, unworn, undamaged, in substantially the same condition as sold, accompanied by proof of purchase, and include all original packaging, documentation, tags, certificates, and accessories where applicable.
Items that are sized, engraved, modified, repaired, special ordered, custom made, worn, damaged, clearance, consignment, purchased through third-party platforms subject to separate platform rules, or designated final sale are not eligible for return review unless otherwise required by law.
This is a return review period, not a trial period.
All return requests are subject to inspection and approval by the Company.
If approved, the remedy shall be store credit only unless a refund is required by law or expressly approved in writing by ownership.
Store credit has no cash value and is non-transferable unless otherwise required by law.
30. PRICE TRANSPARENCY, ADVERTISING, AND COUPONS
The Company strives to advertise pricing, services, promotions, discounts, and offers accurately and in good faith.
Advertised prices for goods or services are subject to applicable taxes, shipping charges, optional services, upgrades, special-order costs, repair requirements, and other charges that may lawfully apply.
Coupons, promotions, discounts, offers, incentives, free-service promotions, battery promotions, trade-in promotions, buying promotions, and other advertising campaigns may be subject to stated terms, expiration dates, inventory availability, service limitations, item condition, eligibility requirements, geographic restrictions, scheduling limitations, and inspection.
Published turnaround times, service estimates, repair estimates, completion estimates, buying estimates, and promotional claims are estimates only unless expressly guaranteed in writing.
The Company reserves the right to correct typographical errors, pricing errors, description errors, technical errors, omissions, inventory inaccuracies, and other mistakes.
Website descriptions, educational content, photographs, examples, testimonials, reviews, service descriptions, awards, and promotional materials are provided for general informational purposes and may not apply to every item or transaction.
31. JEWELRY, GEMSTONE, AND PRECIOUS METAL DESCRIPTIONS
Descriptions of diamonds, gemstones, pearls, precious metals, watches, brands, treatments, origin, condition, fineness, color, clarity, cut, carat weight, authenticity, and related characteristics are based upon available information and professional judgment at the time of examination.
Some characteristics may be estimated, especially when items are mounted, altered, incomplete, damaged, antique, previously repaired, or not submitted to a laboratory.
The Company strives to follow applicable industry standards and disclosure practices regarding precious metals, gemstones, diamonds, lab-grown diamonds, treatments, enhancements, and related jewelry-industry terminology.
Unless expressly stated in writing, descriptions are not guarantees and do not constitute laboratory certifications, manufacturer certifications, or independent third-party grading reports.
Precious-metal markings, hallmarks, stamps, inscriptions, and other markings may not always accurately reflect the composition, origin, age, authenticity, or condition of an item.
32. LAB-GROWN DIAMONDS AND GEMSTONES
Lab-grown diamonds and gemstones must be accurately represented and disclosed where required.
Unless expressly stated otherwise in writing, references to a diamond or gemstone may require clarification regarding whether the material is natural, lab-grown, synthetic, treated, imitation, assembled, composite, or a simulant.
The Company may decline to purchase certain lab-grown diamonds, synthetic gemstones, treated stones, imitation stones, assembled stones, composite stones, or materials with limited resale demand.
Purchase offers for lab-grown diamonds, synthetic gemstones, or related materials are based upon current market conditions and resale demand and are not appraisals.
The Company makes no representation regarding future value, resale demand, appreciation, depreciation, collectability, liquidity, or marketability of lab-grown diamonds or gemstones.
ARTICLE VII
SECONDHAND DEALER COMPLIANCE, BUYING TRANSACTIONS, AND SELLER OBLIGATIONS
33. SECONDHAND DEALER, COIN DEALER, AND PAWNBROKER COMPLIANCE
You Jewelers & Boutique is a licensed California Secondhand Dealer and Pawnbroker.
Transactions involving jewelry, watches, coins, bullion, precious metals, gemstones, collectibles, and other regulated property may require:
• Government-issued identification
• Seller information
• Photographs
• Electronic reporting
• Regulatory compliance
• Law enforcement compliance
• Record retention
• Additional documentation required by law
Certain transactions may be reported through state, local, or other legally required reporting systems.
Mandatory holding periods, inspection rights, reporting requirements, law enforcement review, record-retention requirements, and other legal obligations may apply.
The Company may refuse, delay, suspend, cancel, reverse, report, or hold a transaction where required by law or reasonably necessary due to suspected stolen property, title concerns, ownership disputes, authenticity concerns, identification concerns, legal restrictions, law enforcement requests, regulatory requirements, or compliance obligations.
Compliance obligations may require the Company to retain information, records, photographs, transaction data, or property as required by law.
34. BUYING, EVALUATION, AND PURCHASE OFFERS
Submission of property for evaluation does not guarantee that an offer will be made.
The Company may decline to make an offer on any item or lot for any lawful reason.
Any evaluation, verbal estimate, written estimate, purchase offer, scrap calculation, market opinion, buying discussion, or preliminary assessment is a good-faith purchase opinion only and is not an appraisal, certification, authentication, guarantee of value, statement of retail replacement value, fair market value, resale value, liquidation value, investment value, estate value, or insurance value.
Offers are generally made on the lot as submitted and are based upon the Company's evaluation of the lot as a whole.
The Company is not required to:
• Provide itemized offers
• Disclose internal pricing calculations
• Disclose dealer margins
• Disclose refining assumptions
• Explain proprietary evaluation methods
• Disclose projected resale values
Offers may be based upon factors including:
• Metal content
• Gemstone content
• Authenticity
• Condition
• Market demand
• Refining costs
• Labor
• Testing limitations
• Dealer demand
• Liquidity
• Inventory levels
• Business considerations
• Current market conditions
Unless otherwise stated in writing, purchase offers are valid for twenty-four (24) hours only.
Offers may change, expire, or be withdrawn due to market fluctuations, additional testing, authenticity concerns, ownership concerns, title concerns, condition issues, metal prices, gemstone markets, regulatory concerns, or business considerations.
If an offer is declined, the Company is not obligated to honor that offer at a later date, reconsider the lot, re-evaluate the same property, or make a subsequent offer.
Only one seller or client is permitted in the buying office at a time unless otherwise authorized by the Company.
Accepted offers are generally paid by business check unless otherwise agreed in writing.
35. TESTING, SORTING, AND EVALUATION PROCEDURES
Evaluation may require weighing, measuring, sorting, disassembly, watch opening, stone removal, acid testing, XRF testing, electronic testing, magnetic testing, diamond screening, gemological observation, laboratory review, consultation with third-party specialists, or other reasonable examination methods.
Testing methods have limitations and may not identify every treatment, enhancement, counterfeit component, repair, synthetic origin, lab-grown origin, substitution, alteration, or material characteristic.
The Company is not responsible for conclusions that could not reasonably be determined through the level of testing requested, authorized, or commercially reasonable under the circumstances.
36. SELLER REPRESENTATIONS AND WARRANTIES
Any person or entity selling property to the Company represents and warrants that:
• They are the lawful owner or authorized agent
• They possess lawful authority to transfer ownership
• The property is not stolen
• The property is not subject to a lien, claim, dispute, estate restriction, trust restriction, court order, or ownership challenge
• The information provided is accurate
• The identification provided is accurate
• They are not misrepresenting authenticity, ownership, title, origin, brand, metal content, gemstone content, condition, or value
The seller agrees to cooperate with the Company and law enforcement if ownership, title, authenticity, legality, or authority to transfer the property is later questioned.
37. DONATED PROPERTY, ESTATES, ORGANIZATIONS, AND THIRD-PARTY AUTHORITY
The Company may purchase property from charitable organizations, nonprofit organizations, churches, foundations, retirement communities, resale organizations, thrift stores, estate representatives, trustees, conservators, personal representatives, businesses, dealers, consignors, and other entities reasonably believed to possess authority to transfer ownership.
The Company may reasonably rely upon the apparent authority of such individuals and entities acting within the ordinary course of their operations unless facts known at the time reasonably indicate otherwise.
Any dispute concerning ownership, donation, authority, consent, donor intent, estate administration, trust administration, beneficiary disputes, family disputes, gifting disputes, organizational disputes, or authority to transfer property shall remain between the seller and the party asserting such claim unless otherwise required by law.
38. REFINING, MELTING, DISMANTLING, AND DISPOSITION OF ACQUIRED PROPERTY
Property lawfully acquired by the Company may be tested, sorted, dismantled, stone-removed, refined, melted, recycled, altered, transferred, sold, or otherwise processed in the ordinary course of business, subject to applicable legal holding periods and compliance obligations.
Once lawfully acquired property has been refined, melted, dismantled, stone-removed, scrapped, recycled, altered, transferred, resold, or otherwise processed in the ordinary course of business following any applicable legal holding period, the Company shall have no obligation to recreate, recover, replace, reconstruct, restore, or repurchase the original item unless otherwise required by law.
39. SELLER INDEMNITY
To the fullest extent permitted by law, any seller agrees to indemnify and hold harmless the Company from reasonable attorney fees, costs, damages, losses, claims, ownership disputes, donor disputes, estate disputes, trust disputes, family disputes, title disputes, authenticity disputes, law enforcement issues, or third-party claims arising from inaccurate representations concerning ownership, authority, title, authenticity, donation status, estate authority, trust authority, agency authority, or the right to transfer property.
ARTICLE VIII
PRIVACY, SHIPPING, PAYMENT, AND CUSTOMER COMMUNICATIONS
40. TRANSACTION PRIVACY AND THIRD-PARTY INQUIRIES
The Company respects the privacy of its customers, sellers, consignors, donors, estates, organizations, and transaction participants.
Except as required by law, court order, subpoena, regulatory requirement, law enforcement request, insurance investigation, customer authorization, or legitimate business necessity, the Company generally does not disclose information regarding customer transactions, evaluations, purchases, sales, appraisals, repairs, ownership records, pricing information, or transaction history to third parties.
The Company reserves the right to decline to confirm, deny, discuss, or disclose whether a particular transaction occurred.
Requests from family members, heirs, beneficiaries, donors, friends, organizations, residents, neighbors, caregivers, or other third parties may be declined absent appropriate legal authority.
41. SHIPPING, DELIVERY, AND REMOTE TRANSACTIONS
Shipping involves risk.
Unless otherwise stated in writing, risk of loss for items shipped to the customer transfers when the item is accepted by the carrier.
Delivery confirmation, carrier scan, adult signature, tracking confirmation, or similar carrier documentation may be used as evidence of shipment or delivery.
Shipping insurance must be requested, approved, and documented in writing.
If a customer provides a shipping label, carrier account, forwarding address, third-party shipper, delivery instruction, or alternative shipping method, the customer assumes the risks associated with that instruction to the fullest extent permitted by law.
Shipping delays, carrier errors, weather delays, theft after delivery, misdelivery, loss, or damage caused by carriers are outside the Company's control.
Delivery issues should be reported in writing as soon as reasonably possible and preferably within five (5) business days of confirmed delivery.
42. PAYMENT, RELEASE OF PROPERTY, AND CHARGEBACKS
Payment is due as stated on the applicable invoice, estimate, receipt, service document, or written agreement.
To the fullest extent permitted by law, the Company may retain possession of items pending payment of amounts due.
Customers agree to make a good-faith effort to resolve concerns directly with the Company before initiating a chargeback, payment dispute, reversal, or similar claim through a financial institution or payment processor.
A chargeback, reversal, or payment dispute does not cancel the customer's obligations where goods or services were properly provided.
The Company reserves all rights to pursue collection of amounts improperly reversed through chargeback proceedings, collection efforts, legal proceedings, or other lawful remedies.
The Company may provide transaction records, photographs, communications, signatures, delivery confirmations, repair notes, appraisal records, invoices, and related documentation to banks, payment processors, insurers, legal counsel, regulators, or law enforcement in connection with a dispute.
43. ELECTRONIC COMMUNICATIONS AND APPROVALS
The Company may communicate with customers by telephone, voicemail, text message, email, mail, electronic messaging platforms, or in person regarding transactions, service updates, estimates, approvals, pickup notifications, invoices, compliance matters, and dispute resolution.
Customer approvals provided by signature, electronic signature, text message, email, electronic communication, payment, or other documented communication may be relied upon by the Company.
Customer approval may include approval of:
• Repairs
• Estimates
• Design changes
• CAD renderings
• Wax models
• Stone selections
• Production milestones
• Appraisals
• Shipping instructions
• Project specifications
• Related services
No casual conversation, employee statement, oral representation, estimate, text message, email, or informal communication modifies these Terms & Conditions or a signed agreement unless expressly approved in writing by ownership.
ARTICLE IX
STORAGE, PICKUP, AND ABANDONED PROPERTY
44. STORAGE, PICKUP, AND UNCLAIMED PROPERTY
Customers are responsible for timely pickup of items after notification of completion, estimate, cancellation, decline, availability for pickup, or other status notification.
Customers are responsible for maintaining current contact information.
Unless a different written agreement or applicable law applies, items not retrieved within ninety (90) days after notice may be treated as unclaimed or abandoned subject to applicable law and any required notice procedures.
The Company may assess reasonable storage, administrative, handling, transportation, insurance, processing, or notice fees where permitted by law and disclosed in the applicable agreement.
Any sale, disposal, transfer, storage, release, or treatment of unclaimed property shall be handled only to the extent permitted by applicable law.
45. CUSTOMER INSPECTION AND ACCEPTANCE AT PICKUP
Customers are encouraged to inspect items carefully at pickup or delivery.
Any concern regarding repair work, condition, missing components, damage, stone security, appraisal documents, merchandise condition, delivery, or transaction accuracy should be reported in writing as soon as reasonably possible.
The Company must be given a reasonable opportunity to inspect the item before any alteration, third-party repair, insurer review, disposal, resale, modification, or further work is performed.
Acceptance of an item at pickup creates a rebuttable presumption that no obvious shortage, substitution, or visible damage existed at the time of release.
Failure to provide the Company a reasonable opportunity to inspect may affect the ability to evaluate, investigate, or resolve a concern.
ARTICLE X
LEGAL TERMS
46. FORCE MAJEURE
The Company shall not be responsible for delay or failure to perform caused by events beyond its reasonable control, including but not limited to fire, flood, earthquake, theft, burglary, robbery, civil unrest, power failure, equipment failure, alarm failure, internet outage, cyberattack, ransomware, technology failure, labor shortage, vendor delay, carrier delay, supply shortage, law enforcement hold, government order, illness, natural disaster, acts of God, or other circumstances beyond reasonable control.
This section does not limit liability where such limitation is prohibited by law.
47. LIMITATION OF DAMAGES
To the fullest extent permitted by California law, the Company shall not be liable for incidental, consequential, special, indirect, speculative, emotional, sentimental, loss-of-use, lost-profit, lost-opportunity, or similar damages.
This limitation does not apply to liability that cannot legally be limited, including fraud, intentional misconduct, willful injury, statutory violations, or liability that California law prohibits from being limited.
48. GOVERNING LAW, VENUE, AND GOOD-FAITH RESOLUTION
These Terms & Conditions are governed by the laws of the State of California.
Venue for disputes shall be in San Diego County, California, unless another venue is required by law.
Before filing suit, the parties are encouraged to attempt good-faith resolution through written notice, reasonable exchange of supporting information, and inspection of the item where applicable.
Nothing in this section prevents a party from pursuing relief in small claims court where legally permitted.
49. WEBSITE CONTENT DISCLAIMER
Website content, service descriptions, availability, prices, photographs, examples, educational content, blog posts, frequently asked questions, reviews, service descriptions, awards, and promotional materials are provided for general informational purposes only.
Website information may change without notice and may contain errors, omissions, inaccuracies, outdated information, or technical issues.
Nothing on the website creates a service authorization, appraisal, guarantee, warranty, purchase offer, binding valuation, or contractual obligation unless expressly stated in a signed written agreement.
50. SEVERABILITY
If any provision of these Terms & Conditions is found invalid, unlawful, unenforceable, or void, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
Any unenforceable provision shall be interpreted, narrowed, modified, or reformed only to the extent necessary to make it enforceable where legally permitted.
51. FINAL ACKNOWLEDGMENT
By leaving property with the Company, authorizing work, accepting services, requesting evaluations, requesting appraisals, purchasing merchandise, selling property, communicating electronically, completing a transaction, or using this website, customers acknowledge these Terms & Conditions whether or not a separate written agreement is executed.
Customers further acknowledge that they have had an opportunity to review the Company's Terms & Policies and agree that such Terms & Policies apply to the fullest extent permitted by law.
Noble Jewelers Inc. DBA You Jewelers & Boutique
www.youjewelers.com